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Tel: 0737390000

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Terms and Conditions


  1. The LUADO CHOCOLATE SRL Company (the “Company”) is the sole owner of the website / online store (the “Website”). By accessing this website or any part of it you agree to the terms and conditions below. These terms and conditions have legal effect between you and SC LUADO CHOCOLATE SRL. Acceptance is considered tacit and unreserved.
  2. We reserve the right to modify the content, form, alignment, pricing, products, without notifying in advance the customers / users about these.
  3. These terms and conditions do not apply to websites referred to or linked form and the Company is not responsible for the content of these websites belonging to third parties. Presentation of links referrinf other websites can be made for information or advertising purposes.
  4. The website has the purpose to present the products of the Company and facilitate the acquisition of these products online or through phone orders.
  5. The Company reserves the right to update these terms and conditions without notice to the users, modifications are effective from their publication on the site. Customers and users are required to periodically check the clauses in these terms.




Address: mun. Brasov, str. Traian, nr. 25, camera 1, jud. Brasov, cod postal 500332, Romania.

Bank: Unicredit Ţiriac Brasov
IBAN: RO20BACX0000000103310001

Fiscal Identification Number: RO 20828602

Commerce Registry Number: J/235/2007.



    Orders can be placed online or by phone.
    1. ONLINE
      Any interested customer may place an order by filling out the order form on the website. This method is preferable, because the products and quantities are clearly identified and have the online form is accessible at all times, their placement schedule being NON - STOP.

      Registration of each customer will be made using concrete, correct and valid information, completing all required fields. In case the billing address is different from the delivery address, this will be expressly mentioned.

      Our store uses a shopping cart. The customer is asked to carefully check the products and quantities shown in the basket, representing the final order. After verification, the customer must click on the "Checkout" button.
    2. BY PHONE
      For orders by phone, the customer will call the phone number + 40 7373 90000, and a consultant of the Company will take the order. Working hours for placing phone orders are Monday to Friday, 9:00 a.m. to 5:00 p.m.
    After placing the order online, a confirmation e-mail will be sent to the address indicated as the customer e-mail. The delivery of the products will begin after the order is confirmed by e-mail by the Customer.
      The transportation cost is 17 RON (VAT) for parcels up to 1kg in weight, and an additional 0.9 RON / kg for more weight.
      The transportation cost is 22 RON (VAT) for parcels up to 1kg in weight, and an additional 0.9 RON / kg for more weight.
      For localities that are not in the distribution network of the courier, there will be applied a surcharge of 0.8 RON / km for the distance between your destination and the nearest town from the grid.

All costs will appear in the pro-forma invoice, separate from the cost of purchased products.

The delivery period is maximum 5 working days calculated from the confirmation date of the order. In special circumstances, the Company reserves the right to increase delivery time, without being held responsible for this.

The order will be delivered by a courier company having a collaboration agreement with Luado Chocolate s.r.l. The courier company will deliver to all localities in Romania.

The transportation cost will be in addition to the cost of ordered products on our website and will be noted separately in the final order. Product prices displayed on the website are in lei (RON) and have VAT included. The customers will have to pay, in addition to the product price any applicable transportation cost.

Any price changes, discounts or promotions will be explicitly mentioned on the site, on the products page.

Delivery is made exclusively in Romania.

Luado Chocolate s.r.l. cannot be held responsible for possible delays due to the courier.

In the event that any of the ordered products is out of stock, the Customer will be informed immediately.

Luado Chocolate s.r.l. cannot be held responsible for damages arising from transportation. The products delivered by Luado Chocolate s.r.l. comply with copyright laws, intellectual property laws and other related laws in force in Romania.

    Refunds do not apply to our products, given the fact that these are food products and, by their nature, they can damage or degrade rapidly. Consequently, the possibility of unilateral termination of contract by the Customer, without giving any reason and without penalty is not applicable to the present situation.



  1. The Customer agrees to use the website in accordance with these terms and conditions, in good faith, and not to duplicate or download or use for its own interest or for a third person any information, photo logo, design or any other information found on this website, which are the exclusive property of Luado Chocolate s.r.l, for any purpose other than the purchase of products featured on the site.
  2. By completing the registration form on the Website, the Customer declares on sole responsibility that all the information provided is its property, and is accurate, complete and valid.
  3. The Customer is held responsible to pay the price according to the orders made on the website or by phone.
  4. The Customer agrees not to publish or use materials that contain viruses or other software designed to copy, alter or destroy the contents of this Website or system, not to publish or use any material subject to a copyright or intellectual property that does not belong to them, not to use defamatory, obscene, malicious words.
  5. Consumer protection website: ANPC



Payment can be done by the following methods:

  1. Cash on delivery - The cash payment is made in lei, full on delivery or when picking up the products at the Company. The price of the products is the one established by the order confirmation. If the products are delivered by a courier company, the payment will be made to the delivery person.
  2. Bank transfer – The order will be processed after the payment will be made to the account of the Luado Chocolare s.r.l. Company: UniCredit Tiriac Bank,  IBAN: RO20BACX0000000103310001, SWIFT Code: BACXROBU .
  3. Online card payment – In case of online payments, the payment services on this website are made through online payment solutions offered by Romcard SA.

    In order to eliminate the risk that third parties could take possession and misuse your data, Luado Chocolare s.r.l. and Romcard SA guarantee the security of the information systems.

    Information of the Customer’s card (card number, expiration date, etc.) will not be transferred or stored at any time on the servers of Luado Chocolare s.r.l. or Romcard SA.

    If the 3D Secure system is used for paying with Visa or MasterCard, information related to your card is entered directly into the Visa or MasterCard system, and if your card was issued by a bank certified in the 3D Secure system, transaction authorization is done only after your authentication in this system – for example, the introduction of a code / password known only by you, like the PIN at an ATM transaction.



  1. According to Romanian law on the protection of individuals, with regard to the processing of personal data and the free movement of such data, the customer declares on sole responsibility and expresses its consent to having their data processed confidentially by Luado Chocolare s.r.l. with the purpose of participation in various activities (purchasing, information, promotions).
  2. The Company has the responsibility to collect, store, process and manage safely and only for specified purposes the personal data of the customers and provide them with the opportunity of accessing this Website and / or completing the forms available on this Website, except in accordance with applicable laws.



  1. Luado Chocolate and all products sold on this Website, together with all logos displayed are registered trademarks and enjoy all prerogratives conferred by Law on trademarks and geographical indications. Any unauthorized use is considered counterfeiting and punishable according to law.
  2. All rights reserved. Customers can download and print content of the Website only for personal or non-commercial use.
  3. It is forbidden to copy, reproduce, recompile, decompile, distribute, publish, display, modify, create derived components, products or services and in any way exploit the content of the Website, except to display on the screen of a personal computer, to print or download for personal and non-commercial use certain expressly designated documents or information.



  1. If any of the above terms will be found void or invalid for any reason, this will not affect the other provisions. By using the Website, purchasing and ordering, the User / Customer accepts the terms and conditions of use, their value being the same as a valid signed contract.

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